At Reliance Insurance Limited, we recognise the importance of corporate social responsibility (CSR) and our role in society as an insurance service provider, investor, employer and consumer. We aim to be a responsible member of the community and our commitments are presented in a family of eight CSR policies:

 

Community

:

We aim to be a good corporate
citizen and to work in partnership with the
community. We have participated while the nation
in a crises of natural disaster.

Customers

:

We will determine our
customer’s needs and have a commitment to
provide high quality services to meet them.

Environment

:

The Company reports annually
our direct and indirect contributions to
improving the environment.

Health & Safety

:

We are committed to providing
a healthy and safe working environment for our
staff and visitors.

Human Rights

:

We respect the Universal
Declaration of Human Rights and are guided by
its principles. The company strictly follows
non-discriminatory policies in all its
procedures such as recruitment and promotions
and has in place a performance management system
that rewards employees based on merit and
contribution.

Standards of Business Conduct

:

We are committed to ensuring
our business is conducted in all respects
according to high ethical, professional, and
legal standards and follows good corporate
governance practices.

Suppliers

:

The Company’s suppliers are
carefully assessed and approved against
established criteria. Suppliers are managed as
partners in our operations and we arrange
seminars with surveyor companies to improve
communication and provide technical skills
training. In addition, to ensure compliance with
our high service quality standards, satisfaction
surveys are conducted regularly to measure
service performance.

Workforce

:

The Company holds a biannual
Employee Focus Survey, which focuses on the
drivers of business performance, in particular
employee engagement and customer focus. The
company's aim is to be as an employer of choice
by engaging its staff and providing them with
the necessary skills and opportunities to
contribute to the company's success and fulfill
their potential.

 

 

Community

:

We aim to be a good corporate
citizen and to work in partnership with the
community. We have participated while the nation
in a crises of natural disaster.

Customers

:

We will determine our
customer’s needs and have a commitment to
provide high quality services to meet them.

Environment

:

The Company reports annually
our direct and indirect contributions to
improving the environment.

Health & Safety

:

We are committed to providing
a healthy and safe working environment for our
staff and visitors.

Human Rights

:

We respect the Universal
Declaration of Human Rights and are guided by
its principles. The company strictly follows
non-discriminatory policies in all its
procedures such as recruitment and promotions
and has in place a performance management system
that rewards employees based on merit and
contribution.

Standards of Business Conduct

:

We are committed to ensuring
our business is conducted in all respects
according to high ethical, professional, and
legal standards and follows good corporate
governance practices.

Suppliers

:

The Company’s suppliers are
carefully assessed and approved against
established criteria. Suppliers are managed as
partners in our operations and we arrange
seminars with surveyor companies to improve
communication and provide technical skills
training. In addition, to ensure compliance with
our high service quality standards, satisfaction
surveys are conducted regularly to measure
service performance.

Workforce

:

The Company holds a biannual
Employee Focus Survey, which focuses on the
drivers of business performance, in particular
employee engagement and customer focus. The
company’s aim is to be as an employer of choice
by engaging its staff and providing them with
the necessary skills and opportunities to
contribute to the company’s success and fulfill
their potential.

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